Refund policy

Our Commitment to You

We want you to be completely satisfied with your purchase from Quitman Appliances. If something isn't right, our return and refund process is designed to be simple, transparent, and fair. Please review the details below to understand your options and how to proceed.

Return Window

You may return your order within 30 days of delivery. No reason is required — if you've changed your mind, ordered the wrong item, or simply aren't happy with your purchase, you're welcome to send it back within this period.

Conditions for Returns

To ensure a smooth and quick return, please make sure the following conditions are met before sending your item back:

  • The goods must be complete and returned in their original packaging.
  • Labels and protective films must remain attached and undamaged.
  • Hygiene items and sealed products cannot be returned once the seal has been opened.

Items that do not meet these conditions may not be eligible for a refund or exchange, so please inspect your order carefully before returning it.

How to Return an Item

Starting a return is easy. Simply follow these steps:

  1. Email us at contact@quitmanappliances.com with your order number and a brief note about the item you'd like to return.
  2. Within one business day, we'll send you a prepaid return label by email.
  3. Repack the goods securely in their original packaging and attach the return label to the parcel.
  4. Drop the parcel off at your local postal office.

Once your return is on its way, there's nothing more you need to do — we'll take care of the rest and keep you updated on the status of your refund or exchange.

Exchanges

If you'd prefer a different size, color, or item rather than a refund, we're happy to help. Just let us know when you first contact us, and we'll arrange an exchange instead of processing a refund.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds are issued to your original payment method, which may include Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Google Pay, or Apple Pay, depending on how you originally paid. All refunds are issued in USD.

Please note that while we aim to process refunds promptly, it may take your bank or payment provider additional time to reflect the funds in your account after we issue the refund.

Return Shipping Costs

We cover the cost of return shipping for eligible returns, so you won't be charged for sending the item back to us.

Warranty

In addition to our return policy, eligible products are covered by a 2-year warranty against manufacturing defects. If you experience an issue with your product after the return window has closed, please contact us so we can assist you further.

Shipping and Order Origin

Our products are shipped within the United States, with a handling time of 1-2 business days and an estimated delivery time of 2-4 business days once your order has shipped. This policy applies to orders placed for delivery within the United States.

Questions?

If you have any questions about your return, refund, or exchange, our team is here to help. Reach us by email at contact@quitmanappliances.com or by phone at +12292638103.